Contact and support
A useful report identifies the workspace, source market and time of the issue.
Include the details that help
Describe the page, exchange, Spot or Futures market, symbol, timeframe and the time with timezone. Include the observed status and what you expected to see.
For a chart mismatch, distinguish an event price from a candle close and note whether the chart was partial or warming. Never include exchange passwords, API secrets or recovery codes.
Account support
Sign in and use the Messages button to send a support message or a PNG/JPEG screenshot up to 10 MB. The conversation is stored with your account and appears in the protected Scalpy admin inbox.
Replies appear in the same conversation. The Messages button shows an unread count when support has answered. Do not include passwords, recovery codes or exchange API secrets.
